Tier III Technical Support Capabilities
Customer Level Support
WAN Speed Analysis
InControl2 -> Reports -> Bandwidth and Usage Reports
Circuit Contacting/Monitoring
InControl2 -> Reports -> WAN Quality Reports
InControl2 -> Remote Web Admin -> System -> WAN Analysis
Integration Port Forwarding
VLAN Creation/Analysis
On Peplink: InControl2 -> Remote Web Admin -> Network
On Cisco: VLAN Management -> VLAN Settings
On Omada Cloud: Network Config -> Network Settings -> LAN
On Ruckus: Network -> Wireless -> Wireless LANs -> *Select Site*
Historical Data Reporting
Firewall Settings
InControl2 -> Advanced -> Firewall -> Access Rules/Content Blocking
Port Configuration
On Peplink: InControl2 -> Network -> LAN -> Port Settings
On Cisco (VLAN Config): VLAN Management -> Port VLAN Membership
On Cisco (Port Settings): Port Management -> Port Settings
On Omada Cloud (VLAN Settings): Network Config -> Network Settings -> LAN -> Ports
On Omada Cloud (Port Settings): Device Config -> Switch -> Switch Ports -> Port Settings
On Ruckus (For APs with additional ports): Network -> Access Points -> *Select Site* -> *Select AP* -> Configure -> Model Specific Options -> Port Settings
SSID Configuration
Ruckus VSz -> Network -> Wireless -> Wireless LANs -> *Select Site* -> *Select SSID* -> Configure